Snap Insurance Group, as a member of PSC Connect Pty
If you are not satisfied with a product or service provided by your broker or authorised representative, please contact the Manager of the PSC Branch or PSC Entity of the business with whom you are dealing. Please refer to the Contact page shown on this website. If the matter is unable to be resolved to your satisfaction, you can ask that the matter
If your complaint is not satisfactorily resolved within 24 hours, please contact our Complaints Officer on (03) 9862 6550 or put your complaint in writing and send it to the:
PSC Connect Pty Ltd
Level 1, 96 Wellington Parade,
East Melbourne VIC 3002
We will try to resolve your complaint quickly and fairly. The Complaints Officer will acknowledge your complaint in writing and endeavour to resolve the matter within 20 working days of receipt.
If you remain dissatisfied, you have the right to refer your complaint to the Insurance Broking Division of the Australian Financial Complaints Authority (AFCA) for further consideration and/or adjudication. All of our AFS licensed entities are members of this independent facility. Your complaint will be referred to
If either you or ourselves reject the AFCA Case Manager’s findings and your complaint remains unresolved, it will be referred to the AFCA’s Referee who will make a final determination on the resolution of your complaint. The decision of the Referee is binding on us (but not on you).
Further information about AFCA is available from all of our offices.
Their address is GPO Box 3, Melbourne VIC 3001.
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